Thank you for your interest in our products at naturalgiftshop.com. We want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can return an item and receive a refund.
Returns
To qualify for a return:
The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
You need to provide a receipt or proof of purchase.
To start a return, please contact us at info@naturalgiftshop.com. If your return is accepted, we will notify you of the warehouse you need to send it to.
Please ensure you get approval before sending the item back, as items returned without prior authorization will not be accepted. Note that if you’re outside the United States, the shipping process might take longer.
For any return-related questions, feel free to contact us at info@naturalgiftshop.com.
Damages and Issues
Inspect your order upon arrival and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
- We will assess the issue and resolve it promptly.
Non-Returnable Items
Some items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- If you have any concerns about a specific item, please reach out to us.
Please note, sale items and gift cards are non-returnable.
To return an item, please follow these steps:
- Contact us at info@naturalgiftshop.com to request a return authorization (RA) number.
- We will provide you with instructions on how to return the item.
- Ship the item back to us using a trackable shipping method.
- We recommend insuring the package for the full value of the goods.
Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within three business days.
Please note:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- You will be responsible for paying for your own shipping costs for returning the item.
- Depending on your method of payment, it may take an additional three business days for the refund to appear in your account.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return instructions above and place a new order for the desired item.
Contact Us
If you have any questions about our return and refund policy, please contact us at info@naturalgiftshop.com